Rachel Madsen

Intake Coordinator

Rachel is earning her degree in Family Therapy. Meanwhile, she has great experience in client care and making sure that your needs are met from the first phone call.  She is a people person and has a knack for understanding someone’s needs from the start.  She is originally from Utah- although she misses the mountains she loves the sunrises and growth that San Antonio has to offer. Plus, all the Mexican food! She likes shopping, singing and most sports especially swimming, running and football. Be sure to ask her about the Packers and Chiefs. She also enjoys cooking and hosting family and friends for meals. 

I work for Innova Recovery Center because we care about each individual client’s personal journey to healing. We work one-on-one with clients and families to feel valued and heard. Innova Recovery Center has an incredible family culture, which I love and feel loved. As Dr. Kasi Howard says “it is our biggest honor to walk with people on their journey to healing”. We live by that here and that is a reason I will forever love the people I work alongside.