Frequently Asked Questions

You may have a ton of questions.  You may not even know what to ask.  Either way, we are here to help.  If your question isn’t answered, call or text us today to learn more about our programs and how we can support you in the next chapter of your story.  


General Questions

Can I do in-person and not virtual therapy?

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We offer in-person sessions at our San Antonio and New Braunfels locations. Virtual therapy is becoming more common and popular because it eliminates commuting and clients find that they often feel more vulnerable at home. Our therapists are prepared and use virtual sessions.

How do I schedule my first appointment?

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Seeking treatment or support is a brave and courageous choice. We want to make it as easy and comfortable as possible. Our stress-free admissions process begins with a confidential phone call to one of our experienced advisors. We will not make you discuss details of your trauma, but rather will seek to understand the struggles you are facing today as a result. Once scheduled for an appointment, you will meet with a therapist to make a plan to achieve those goals. Most insurance companies cover our program, so finances are not a barrier.

Call (210) 254-3618 for a confidential assessment to find the right therapist for you.

How do I know what level of care I need?

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People can think they have to be “really bad off” to schedule a session. Nothing could be further than the truth. Therapy is an important self-care and growth practice. We encourage clients to meet with one of our therapists for a session and let us help you discern the level of care. This is part of what weʼre trained to do.

To get a more in depth look at the levels of care, read this article.

However, If you or a loved one are in crisis, you can get help right away by reaching out to a helpline through phone, text message, or online chat. A therapist is a good support when not in crisis.

How do I get my loved one to go to therapy?

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Itʼs important that someone chose therapy for themselves instead of trying to appease someone else. Encouraging someone you care about to look into possible therapy options, even offering to review potential therapists with them, is a good way to show support. People who feel forced into therapy may feel resistant and find it harder to put in the work needed to make change.

How do I know if I need therapy and why should I consider going?

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Talking with a therapist can benefit people struggling with emotional difficulties, life challenges, and mental health concerns. Therapy can be very helpful if feeling overwhelmed, fatigued, resentment, anxious, depressed, apathetic, panic attacks, or socially withdrawn.

Therapy requires honesty, with yourself and with the therapist you work with. But if youʼre willing to do the work, therapy can be rewarding. Itʼs a safe, judgment-free space where you can share anything, with a trained professional who is there to help. Therapy is also a good self-improvement tool that teaches people skills that enhance communication, self-awareness, boundaries, and stress reduction.

Specialty care for your needs

We offer specialized support for those who have experienced trauma, abuse, PTSD, relationship issues and anxiety.  We don’t claim to treat everything. No one can.  If we aren’t the best fit for your needs, we will help you find the place that is.